We ship to virtually all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you. Please write the Address in English Language, it can help the shipping company easy to read and handle the package.
The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.
Shipping Availability Date
The date shall be available for shipping within three (3) business days after payment has cleared. Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).
Because Duqaa.com uses several different warehouses, orders of two or more items may result in multiple separate shipments. Your order may arrive as several shipments on different days. There is no additional charge to you.
Shipping Lead Times
Duqaa.com makes every effort to provide accurate shipping estimates to our customers. Shipping lead times posted on our product pages are estimates based on information provided to us by the production department, raw material availability, customs clearance & logistics company. If your order is time sensitive, please contact us to ensure product availability and turnaround time.
Free Shipping Policy
Duqaa.com offers Free Standard shipping on ALL small package orders. There is no minimum order to qualify for Free Standard shipping. Items requiring specialised packaging, pallets, wooden boxes are not included in free shipping and will be charged extra as per actuals.
Certain larger items must be shipped via freight service. Orders shipped via freight service will be charged actual shipping rates as determined by the freight carrier. Orders shipped via freight service are required sign for the package. Freight carriers will call ahead to the customer to schedule a delivery time, so it is imperative that your contact phone number be accurate. Please contact us for custom freight rates and more information.
Out of Stock
An out of stock item means there is a backorder with the factory. The normal time for an item that is backordered to be replenished is around 2-3 weeks. If you order an item that is out of stock, you will receive an email informing you. Then you will have the choice of waiting on the backordered item(s), cancelling the order altogether, or selecting a different item. In instances where you select multiple items, of which one is out of stock, you will be given the same options in addition to immediate delivery of the in-stock item(s). You will not receive any additional shipping charges for receiving multiple packages on different dates.
As between you and us , all risks of loss of, and damage to your purchased product(s) during the transportation process shall be borne solely and exclusively by you. Please note that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents and/or other relevant parties for any loss of or damage to product(s) handled by them may be excluded, fixed or limited. Accordingly, for all shipments, we recommend that you purchase appropriate, relevant and adequate insurance to cover against the risk of loss and damage during the transportation process. Please contact us to inquire about available insurance rates for your order or transaction.
All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable therefor.
In the event that you purchase insurance, such insurance shall be upon and subject to the terms and conditions offered by the underwriter by whom such insurance is effected; provided however that the limit of the coverage provided by such insurance shall not be more than the invoice value of the items.
In the event that you purchase insurance and you are required to file a claim for any loss of or damage to your product under such insurance through us, please contact us to initiate the claim. We shall then refund the cost or replace the item, but only if and after confirmation has been received from the insurance company regarding acceptance of the claim and payment of the compensation.